Due to the COVID situation, the below return policy may not be acceptable. Please check with us before making a purchase.
We are happy to accept unworn merchandise with tags within 15 days of delivery of the product for a full refund or credit. Please include your original invoice and the following Return Form with your package, and also state the reason of return. Items that don't qualify for return are
Sale Items - Items purchased on sale are FINAL SALE only
Coupon Codes - Items purchased with a special coupon code are FINAL SALE only
Customized orders - Custom made pieces are FINAL SALE only
Conditions for return
All items must have the original tag, and label and must be returned in the same condition as delivered by MirrorWhite. Any item returned showing signs of wear, alteration, resize or damaged shall not be accepted for return. In which case, the items will be sent back to the customer and the refund will not be processed.
Shipping Return Process
All shipping and handling expenses shall be chargeable to the Member. All requests for return of the product must be placed within 7 days from the date of delivery. Return requests after 7 days from the date of delivery cannot be processed. Once the return is confirmed at the call center, a courier person will come to pick up the product. Please return the product to the following address
Zaveri Gold Net India Pvt.Ltd
#23, East Periaswamy Road
The items are our responsibility till they reach you and your responsibility until they reach us. We make sure that it’s packed properly and doesn't get damaged on the way and expect the same from you! Sorry, but we won’t be able to accept a return in the unlikely event of an item reaching us in an unsuitable condition.
As soon as we receive your items and it meets our policy, we will email you or call you giving you the option of a refund or credit of the items base amount. You will receive an email confirmation of the same. If you choose to receive Mirorwhite Credit, you can use this at any time during your next visit to Mirrorwhite with no expiry. Please allow 15-20 business days to process your return depending on your mode of payment. Sorry, we cannot refund taxes and shipping charges (original&return) at this time.
If you placed an order by mistake or changed your mind about an order, feel free to write to us at [email protected] within 24 hours of placing the order. We will be happy to refund the amount but please wait 10-15 days for the payment to be credited to your account depending on your mode of payment. If you used a gift card, you will receive a credit for the same amount.
At this time, we cannot process exchanges.