MOST POPULAR QUESTIONS
When will my order be shipped?
Ans. Most orders are shipped within 1-3 days of purchase. Shipping for customized pieces will take longer, anywhere between 10-15 days. You will receive an email confirmation when your order has been shipped. You can track your order on the carriers website. Alternatively, you can check your order status by clicking on My account.
What are gift cards?
Ans. Gift Cards are just like money but restricted to a certain amount. Each card has a unique code, which can be used during purchase. You can gift a card to your friends and relatives for a certain amount that they will inturn use for a purchase on MirrorWhite.com. Gift Cards have a validity of one year from the date of purchase and can be bought in several denominations.
In order to initiate a return, please contact our customer service team within 2 days of delivery with the following information:
– Order number
– Delivery address
– Reason for return
Once approved, a reverse pick up will be initiated within 3-4 business days. Should you have any questions, please call us or whatsapp us on +91 9008423121 | MON – SAT | 9:00 AM – 6:00 PM IST
Note : Due to COVID, we may refuse to accept returns at this time.
Can I apply a promotion code to any order I place?
Ans. Promotion Codes can only be applied on non-sale items on the website. It is not applicable on gift cards and sale items.
Are any items excluded from the promotions?
Ans. In general, promotion codes cannot be used with gift cards, items on sale, and customized jewelry.
What are my payment options?
Ans. We currently are using the PAYU payment gateway and accept Visa, Mastercard, all major Debit Cards and cash on delivery.