Terms & Conditions
"Jewellery" means the jewellery that is predesigned or jewellery set with silver, diamonds or gemstones that are available for sale on our website. Please note that all Jewellery is sold "as is" and do not allow the Members to make any changes on them.
Prices on the website are quotes in one of the following currencies: Indian Rupees (INR), US Dollars (USD) or Euro (EURO) but payment can only be accepted in INR at present. Mirrorwhite.com strives at every step to display the most competitive price each day. Our prices are calculated using current precious metal and gemstone prices in the market to give you the best possible value.The prices stated on the Website may be substantially higher or lower than the actual prices in the retail markets. Infrequently, data may be inaccurately displayed on the Website due to system errors. mirrorwhite.com reserves the right to correct any and all errors when they do occur and the Company does not honour inaccurate or erroneous prices. The prices on the Website are also subject to change without notice. For any order the price is the prevailing price on the day the order is completed. The prices of the products listed on the Website are fixed and not negotiable
Excluding any content which may be submitted by Members from time to time, we strive to ensure that the information on the Site is complete and reliable. Certain information may contain pricing errors, typographical errors and other errors or inaccuracies which we may correct without liability. We also reserve the right to limit quantities purchased by Members and to revise, suspend, or terminate an event or promotion at any time without notice (including after an order has been submitted and/or acknowledged). We do not guarantee that all products described on our Site will be available.
Recommendations and suggestions of the stylist/expert are not guaranteed under any circumstances and the Company shall not be held liable for any loss and / or damage suffered by the Members who relied on such recommendation/suggestions. Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Sometimes the items may be represented larger than the actual size in order to clearly show details or smaller than the actual size in order to show the entire item.
Only registered Members can make purchases online. In the event of a User wishing to make the purchase, the User will be required to register with the website after adding the item to the shopping cart. The Members shall also provide any other mandatory information required under law (like Personal Account Number (PAN) at the time of purchase.
All orders are considered complete only after the payment has been received by mirrorwhite.com.To confirm the orders, mirrorwhite.com may at random, call up the Members who have placed orders through the Website and ask the Member a verification question. mirrorwhite.com will confirm the order only after the verification question is answered by the Member.
In the event the bank rejects to honour any payment transaction made by a Member towards an order, mirrorwhite.com shall have the right to refuse to ship the order to the Member without any liability on the part of mirrorwhite.com towards the Member whatsoever.
More than 5 Payment Options
Shopping at mirrorwhite.com is fun and easy. You get to choose your convenient mode of payment:
- Cash-on-Delivery( Rs.10,000 maximum)
- Credit Cards: Visa, MasterCard
- Debit Cards: MasterCard,Visa,
- Net Banking
Every jewellery package from mirrorwhite.com arrives at your doorstep in a durable, tamper-proof packing. Whether it is silver silver jewellery, diamonds or solitaires, your item is delivered to you in an exclusive MirrorWhite box along with the relevant certificates. Please note that Silver jewellery/Silver items do not include any certificate.
Shipping & Delivery
Mirrorwhite.com offers FREE shipping above a purchase amount of Rs.2000 within India. Your order will be shipped to you fully insured. A tentative delivery time will be given along with the formal order confirmation email. The exact delivery date shall be provided as soon as your order is ready for dispatch. Alternatively, you could go to your "Order Track" section and determine the status of your order using your respective login information.We urge all customers to inspect the package for any damage or tamper before receiving or signing for receipt.
The Member has to specify the correct address and details of the person who will collect the shipment at the time of purchase. At the time of placing the order, the Member has to state full name of the recipient as stated in his / her government approved photo identification. At the point of delivery the recipient, to collect the physical product, will have to provide any one of the following government approved photo identification card:
- Ration Card ( should be issued in the name of the Member / recipient in the case of a gift);
- Valid Driver’s License;
- Permanent Account Number (PAN) card;
- Valid Voters Identification card; or
- Valid Passport.
Please Note that no identification proof other than those mentioned above will be accepted.
Delivery shall be made by the courier agent only after the photo and name of the recipient is verified and confirmed by such courier agent. To ensure safe and secure delivery of the package the courier agent will also note down the details of the government photo identification. The recipient of the package must cooperate with the courier agent by providing required and valid copies of his / her government approved photo identification (mentioned above).
In case the Member wants any other person to receive the delivery on his behalf he / she is required to specify details of the same at the point of ordering only. All items shall be delivered directly to the person as specified at the point of ordering and the Member cannot (under no circumstances whatsoever) change the recipient details after the order is processed.
After creating an order, the Member can change the shipping address only till the point when the product is actually shipped. Please contact the customer service team at [email protected] for any such change requests.
Recipient accepting delivery should not accept deliveries where the box or packaging has been unsealed or tampered with or if the box is empty. In case the Recipient does accept such a box or package that has been unsealed or tampered with or is empty, mirrorwhite.com accepts no responsibility for the condition of product so received. The recipients receiving the delivery must open the package and check its contents prior to accepting the delivery or signing the delivery receipt.
If the recipient is not available at the time of delivery, the courier company shall try and deliver the item thrice before returning the same to mirrorwhite.com. All costs for re-shipment and handling in the case of non-delivery to the Member shall be chargeable to the Member. Mirrorwhite.com also reserves the right to reject delivery to or accept orders from Members who have on two or more occasions defaulted on payment or refused delivery for unexplained reasons.
Delivery guarantee is subject to terms and conditions of the courier company. Any inconsistency in name or address will result in non
delivery of the product for which mirrorwhite.com assumes no liability.
Only transit insurance shall be provided by mirrorwhite.com and it shall be valid only until the time of delivery.
Every piece of jewellery that is bought from MirrorWhite is a precious and valuable investment. We therefore take utmost care in creating and inspecting every item thoroughly and package it carefully. However, if for any reason you are not entirely satisfied with your purchase, we’ll be glad to rectify the problem.
The MirrorWhite guarantee is simple - Please see below for the terms and conditions of our exchange policies
7 Day Returns:
If you are not satisfied with your product, you could return it to us within 7 days of receipt for a refund of the items base value. The value of the product being returned should not exceed Rs.1,00,000/- in case of Jewellery and Rs.5,00,000/- in case of Solitaires.
- If the product is purchased at a discounted price under any promotion, then MirrorWhite will only refund the discounted price as per the invoice. However in case of products that have been customized for you there will be no return or refund
- Returs shipping within the 7 days of delivery is free of cost and is subject to our Quality Inspection (for details see below)
If you would like to return anything to us:
Please contact our mirrorwhite.com Customer Service Team at [email protected] or call us at +91 9008423121. Our helpful and experienced team will help you deal with your return promptly.
The return and money back policies are subject to terms & conditions as mentioned below:
- All requests for return of product have to be placed within seven (7) days from the date of delivery. No return requests after 7 days from delivery will be processed.
- Customized Jewellery which includes personalized/engraved products manufactured/ordered in line with specific instructions from Customer is not eligible for exchange/return/refund of any kind.
- All items must have the original security tag, invoice and certificate and must be returned in the same conditions as delivered by mirrorwhite.com.
- In case the certificate has been misplaced, mirrorwhite.com will have to get the Loose Diamond recertified before being put up for sale. Cost of recertification will have to be borne by the Member.
- Any item returned showing signs of wear or engraved, altered, resized (by anyone / entity other than mirrorwhite.com) or damaged in any other manner shall not be accepted for return.
- Once your returned item is received our Quality Assurance department will review the returned item. Any items that show signs of wear or have been altered, resized (by a jeweller other than MirrorWhite), or damaged cannot be accepted for return/ money back.
- Shipping charges for all other returns/exchange/money back shall be borne by Customer.
- Product should be accompanied with Original Product Certificate and Original/Copy of Invoice for all returns/money back within the 7 Day period.
- In case the customer cannot produce the original certificate, MirrorWhite will send the diamond to the Lab for recertification. The shipping cost and the cost of certification shall be borne by the customer.
- The return/money back amount will be as determined by our team at mirrorwhite.com. In case, any Coupon, Discount or Promo Codes are used during the original purchase, the amount will be reduced by the amount equivalent to the Coupon, Discount or Promo Codes.
- For all Money Back transactions, Value Added Tax at the applicable rate shall be collected from the money back value. The prevailing rate is 1%.
- In case of Money back, the payment shall be made by way of an account payee cheque within 15 days of receipt of product along with Certificate and Invoice subject to quality confirmation and acceptance.
- MirrorWhite reserves the right to change the money back price of the product based on the Quality Inspection.
Any refunds due by mirrorwhite.com to the Member for non-availability of diamonds or silver jewelry or selection of alternate products shall be made in the following manners:
- Credit card: The credit card account of the Member will be re-credited with the refund amount by mirrorwhite.com The refund amount will be credited to the Member's account within the time span stipulated by the bank which has issued the credit card; or
- Cheque or wire transfer: The refund amount shall be deposited into the bank account of the Member by the mirrorwhite.com within ten (10) business days after the receipt of request for refund by the Member; or
- Cash or demand draft: If the Member has made an over the counter purchase by paying via cash or demand draft, mirrorwhite.com shall pay the refund amount to the Member through a demand draft within ten (10) business days after the receipt of the payment by mirrorwhite.com
Usage of Promo code by the Company
- mirrorwhite.com has the right to refuse the usage of any promo code at any point of time. Promo codes which have expired cannot be used on the Website.
- mirrorwhite.com can at any time ask the Member for the proof of having received the promo code.
- Promo codes can be used only on specific orders as deemed fit by mirrorwhite.com.
- Promo codes, at ‘mirrorwhite.com’ discretion are applicable on certain items, on specific orders, or on specific dates and occasions.
- Promo codes cannot be clubbed with any other special offer running on the site.
- For offline payment mode the promo code will be accepted only within the date of expiry of the promo code.
- For a payment received after the expiry of the promo code the discount will not be applicable on that order.
Terms & Conditions of use of the website
- BY USING THIS WEBSITE YOU REPRESENT AND WARRANT THAT:
- You are 18 years of age or older and that your use of the Website and / or Services shall not violate any applicable law or regulation.
- All registration information you submit is truthful and accurate and that you agree to maintain the accuracy of such information.
- Your membership is solely for your personal and non-commercial use. Any use of this Website or its content other than for personal purposes is prohibited.
- Your personal and non-commercial use of this Website shall be subjected to the following restriction (i) you may not modify any content of the Website, including but not limited to, any public display, description, performance, sale, rental, pricing of the product; (ii) you may not decompile, reverse engineer, or disassemble the content, or (c) remove any copyright, trademark registration, or other proprietary notices from the content. You further agree not to access or use this Website in any manner that may be harmful to the operation of this Website or its content
- You will not (a) use any product or service available on the Website and / Services for commercial purposes of any kind, or (b) advertise or sell any products, services or otherwise (whether or not for profit), or solicit others (including, without limitation, solicitations for contributions or donations) or use any public forum for commercial purposes of any kind, or (c) use the Website and / or Services in any way that is unlawful, or harms mirrorwhite.com or any other person or entity, as determined in the mirrorwhite.com's sole discretion. In the event you want to advertise your product contact 1800- .
- You will not post, submit, upload, distribute, or otherwise transmit or make available any software or other computer files that contain a virus or other harmful component, or otherwise impair or damage the Website and / or Services or any connected network, or otherwise interfere with any person or entity's use or enjoyment of the Website and / or Services
- You will not engage in any form of antisocial, disrupting, or destructive acts, including "flaming," "spamming," "flooding," "trolling," "phishing" and "griefing" as those terms are commonly understood and used on the Internet.
- You will not delete or modify any content of the Website and / or Services, including but not limited to, legal notices, disclaimers or proprietary notices such as copyright or trademark symbols, logos, that you do not own or have express permission to modify.
- All information, content and material contained in the Website and / or Services are mirrorwhite.com' copyrighted property. All trademarks, services marks, trade names, and trade dress are proprietary to mirrorwhite.com. No information, content or material from the Website and / or Services may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way without the mirrorwhite.com 's express written permission
2. YOU EXPRESSLY UNDERSTAND AND AGREE THAT:
- THE INFORMATION, CONTENT AND MATERIALS ON THIS WEBSITE AND / OR SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. MIRRORWHITE.COM AND ALL ITS SUBSIDIARIES, AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS DISCLAIM ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES ON MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
- MIRRORWHITE.COM MAKES ALL REASONABLE EFFORTS TO DISPLAY THE PRODUCTS LISTED FOR SALE ON ITS WEB SITE(S) AS ACCURATELY AS POSSIBLE. HOWEVER, MIRRORWHITE.COM CANNOT GUARANTEE THAT YOUR MONITOR'S DISPLAY OF ANY PRODUCT COLOR, TEXTURE OR DETAIL WILL BE ACCURATE.MIRRORWHITE.COM DOES NOT WARRANT THAT PRODUCT DESCRIPTIONS OR OTHER CONTENT ARE ACCURATE, COMPLETE, RELIABLE CURRENT OR ERROR FREE. WHILE MIRRORWHITE.COM MAKES EVERY EFFORT TO ENSURE THAT THE PRODUCTS ARE DESCRIBED AND PRICED ACCURATELY, IN THE EVENT THAT AN ITEM IS DEEMED TO BE PRICED INCORRECTLY, MIRRORWHITE.COM RESERVES THE RIGHT TO REFUSE THE SALE OF THAT ITEM.
- MIRRORWHITE.COM DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN CONTENT, INFORMATION AND MATERIALS ON THE WEBSITE AND / OR SERVICES, INCLUDING, WITHOUT LIMITATION ANY THIRD PARTY SITES OR SERVICES LINKED TO THE WEBSITE AND / OR SERVICES WILL BE UNINTERRUPTED, TIMELY OR ERROR-FREE, THAT THE DEFECTS WILL BE RECTIFIED, OR THAT THE WEBSITE OR THE SERVERS THAT MAKE SUCH CONTENT, INFORMATION AND MATERIALS AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
- ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE WEBSITE AND / OR SERVICES ARE ACCESSED AT YOUR OWN RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE OR LOSS OF DATA THAT RESULTS FROM SUCH DOWNLOAD TO YOUR COMPUTER SYSTEM.
- YOU HEREBY INDEMNIFY, DEFEND, AND HOLD MIRRORWHITE.COM, MIRRORWHITE.COM'S DISTRIBUTORS, AGENTS, REPRESENTATIVES AND OTHER AUTHORIZED USERS, AND EACH OF THE FOREGOING ENTITIES' RESPECTIVE RESELLERS, DISTRIBUTORS, SERVICE PROVIDERS AND SUPPLIERS, AND ALL OF THE FOREGOING ENTITIES' RESPECTIVE OFFICERS, DIRECTORS, OWNERS, EMPLOYEES, AGENTS, REPRESENTATIVES, HARMLESS FROM AND AGAINST ANY AND ALL LOSSES, DAMAGES, LIABILITIES AND COSTS ARISING FROM YOUR USE OF THE WEBSITE.
- YOU EXPRESSLY UNDERSTAND THAT UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL THE COMPANY BE LIABLE TO YOU OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES, RESULTING FROM CIRCUMSTANCES, INCLUDING BUT NOT LIMITED TO: (i) THE USE OR THE INABILITY TO USE THE WEBSITE AND / OR SERVICES; OR (ii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE WEBSITE AND / OR SERVICES OR (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (iv) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE WEBSITE AND / OR SERVICES; OR (v) ANY OTHER MATTER RELATING TO THE WEBSITE AND / OR SERVICES.
- MIRRORWHITE.COM OR ANY OF THE FOREGOING ENTITIES' RESPECTIVE RESELLERS, DISTRIBUTORS, SERVICE PROVIDERS AND SUPPLIERS BE RELIEVED OF ALL ITS RESPONSIBILITIES, IF ANY, IN THE EVENT OF FAILURE OF PERFORMANCE RESULTING DIRECTLY OR INDIRECTLY FROM AN ACT OF FORCE MAJEURE OR CAUSES BEYOND THE COMPANY'S REASONABLE CONTROL INCLUDING, WITHOUT LIMITATION, ACTS OF GOD, WAR, EQUIPMENT AND TECHNICAL FAILURES, ELECTRICAL POWER FAILURES OR FLUCTUATIONS, STRIKES, LABOUR DISPUTES, RIOTS, CIVIL DISTURBANCES, SHORTAGES OF LABOUR OR MATERIALS, NATURAL DISASTERS, ORDERS OF DOMESTIC OR FOREIGN COURTS OR TRIBUNALS, NON-PERFORMANCE OF THIRD PARTIES, OR ANY REASONS BEYOND THE REASONABLE CONTROL OF THE COMPANY OR ANY OF THE FOREGOING ENTITIES' RESPECTIVE RESELLERS, DISTRIBUTORS, SERVICE PROVIDERS AND SUPPLIERS. YOU FURTHER ACKNOWLEDGE AND AGREE THAT NEITHER THE COMPANY NOR ANY OF THE FOREGOING ENTITIES' RESPECTIVE RESELLERS, DISTRIBUTORS, SERVICE PROVIDERS AND SUPPLIERS ARE RESPONSIBLE OR LIABLE FOR (A) ANY INCOMPATIBILITY BETWEEN THE WEBSITE AND / OR SERVICES AND ANY OTHER WEBSITE, SERVICE, SOFTWARE OR HARDWARE OR (B) ANY DELAYS OR FAILURES YOU MAY EXPERIENCE WITH ANY TRANSMISSIONS OR TRANSACTIONS RELATING TO THE WEBSITE IN AN ACCURATE OR TIMELY MANNER.
- SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS OF SECTIONS 14 AND 15 MAY NOT APPLY TO YOU
- DISCLAIMER: THE VIEWS/OPINIONS EXPRESSED BY PERSONS ON THE WEBSITE ARE SOLELY THOSE OF THE AUTHOR IN HIS PRIVATE CAPACITY AND DO NOT IN ANY WAY REPRESENT THE VIEWS OF MIRRORWHITE.COM. IT SHOULD BE QUITE OBVIOUS THAT MIRRORWHITE.COM HAS NOT APPROVED, ENDORSED, EMBRACED, FRIENDED, LIKED, TWEETED ANY POST THAT BELONGS TO MEMBERS OR THIRD-PARTIES AND CONSEQUENTLY ASSUMES NO LIABILITY FOR THE SAME.
- DISCLAIMER: MIRRORWHITE.COM OWNS THE COPYRIGHT TO ALL THE CONTENTS OF THIS WEBSITE, INCLUDING IMAGES. ALL TRADEMARKS AND OTHER INTELLECTUAL PROPERTY ARE OWNED OR LICENSED BY US (UNLESS OTHERWISE SPECIFIED).YOU MAY NOT COPY, REPRODUCE, DISTRIBUTE, REPUBLISH, DOWNLOAD, DISPLAY, POST OR TRANSMIT ANY PART OF THE WEBSITE WITHOUT WRITTEN CONSENT FROM US (EXCEPT AS STATED BELOW).YOU MAY PRINT OR DOWNLOAD ANY PAGE(S) FOR YOUR OWN PERSONAL AND NON-COMMERCIAL USE ONLY. IF YOU HAVE ANY DOUBTS ABOUT WHAT YOU CAN DO, PLEASE GO TO OUR CONTACT US PAGE TO APPLY FOR PERMISSION TO REPRODUCE THE CONTENT. WHILE OUR WEBSITE IS AS ACCURATE AS POSSIBLE, WE CANNOT ACCEPT RESPONSIBILITY FOR ANY INACCURACIES OR ERRORS BEYOND OUR REASONABLE CONTROL. WE CANNOT GUARANTEE THAT COLOURS IN OUR IMAGES WILL BE RENDERED CORRECTLY ON DIFFERENT COMPUTER MONITORS.
- EACH OF THE PARTIES TO THIS AGREEMENT IRREVOCABLY AGREE THAT THE COURTS OF COIMBATORE, TAMIL NADU SHALL HAVE EXCLUSIVE JURISDICTION TO HEAR AND DECIDE ANY SUIT, ACTION OR PROCEEDINGS, AND/OR TO SETTLE ANY DISPUTES, WHICH MAY ARISE OUT OF OR IN CONNECTION WITH THIS AGREEMENT OR ITS FORMATION OR VALIDITY AND, FOR THESE PURPOSES, EACH PARTY IRREVOCABLY SUBMITS TO THE JURISDICTION OF THE COURTS OF COIMBATORE, TAMIL NADU, INDIA.
I HAVE READ THE TERMS & CONDITIONS AND AGREE TO ALL OF THE PROVISIONS CONTAINED ABOVE.